Refund Policy

At wowlip.com, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the product must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Be in the same condition in which you received it.

  • Include your order number or proof of purchase.

Because our products are cosmetics and lip products, opened, used, or swatched lipsticks cannot be returned for hygiene reasons, unless the product arrived damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and, when applicable, clear photos of the product and packaging.

After reviewing your request, we may offer a replacement or refund.

3. Delivery Time

We aim to deliver orders within 20 days from the date of shipment.

Delivery times may occasionally be affected by circumstances outside our control, such as shipping carrier delays, customs processing, weather, or other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we will contact you using the email address provided with your order to inform you about the delay and provide any available updates.

Please regularly check the email address you used when placing your order, including your spam or junk folder.

4. How to Request a Return

To request a return, please contact us at:

Email: wowlip@gmail.com

Please include your order number and the reason for your return.

If your return is approved, we will provide you with the necessary return instructions and return address.

Please do not send a product back before contacting us and receiving return instructions.

5. Return Shipping

Unless the product was damaged, defective, or incorrectly supplied, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or a damaged/defective product, we will provide an appropriate resolution and may cover the applicable return shipping costs.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for a processed refund to appear in your account. The exact timing may depend on your bank or payment provider.

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used lipsticks.

  • Products that have been swatched or tested.

  • Products without their original packaging.

  • Items returned after the applicable return period.

This does not affect your rights regarding products that are defective, damaged, or incorrectly supplied.

8. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us at wowlipsstick@gmail.com. We will review the issue and, where appropriate, arrange a replacement.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be cancellable.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store: wowlip.com
Email: wowlipsstick@gmail.com

We aim to respond to customer inquiries as soon as reasonably possible.